Account & sign in
Help signing in, resetting your password, updating account details, or accessing your Yutova account.
How can we help?
Whether something isn't working as expected or you simply have a question, we're here to help.
A GOOD PLACE TO START
What do you need help with?
Select a topic to explore frequently asked questions and guides.
Subscription & billing
Questions about Yutova Free, Yutova Pro, purchases, renewals, cancellations, or billing.
Journaling & reflections
Get help with entries, voice journaling, reflections, insights, memory, or other Yutova features.
Privacy & your data
Questions about your entries, privacy, exporting your information, or deleting your account and data.
Something isn't working
Tell us about crashes, unexpected behavior, missing content, or anything else that doesn't seem right.
Something else
Can't find your question here? Send us a message and we'll point you in the right direction.
COMMON QUESTIONS
Account & sign in
How do I reset my password?
From the Yutova sign-in screen, choose “Forgot password” and enter your registered email address. Follow the instructions sent to your email to securely set a new password.
Can I change the name linked to my account?
Yes. Open Yutova, go to Settings > Account, and tap your name to enter a new one.
What should I do if I am not receiving the verification email?
Please check your Spam, Junk, or Promotions folder. If it hasn't arrived after a few minutes, verify that your email address was spelled correctly and tap “Resend verification”.
How do I sign in on a new device?
Download Yutova on your new iOS device and sign in using your existing account credentials (email and password or Apple ID). Your encrypted entries and reflections will sync seamlessly.
What is the difference between Yutova Free and Yutova Pro?
Yutova Free gives you unlimited journaling, thoughtful AI reflections on every entry, and recent history. Yutova Pro unlocks full history, long-term memory threads, deeper pattern recognition across weeks and months, and comprehensive weekly, monthly, and yearly insights.
How do I cancel or manage my subscription?
Subscriptions are managed through Apple. You can cancel or change plans anytime in your iPhone Settings > Apple ID > Subscriptions > Yutova with no cancellation fees.
How do I restore my purchase on a new device?
Ensure you are signed in to the same Apple ID used to purchase the subscription. Inside Yutova, go to Settings > Subscription and tap “Restore Purchases”.
Will I be charged after a free trial?
If you start a free trial for Yutova Pro, you will only be charged at the end of the trial period. You can cancel anytime at least 24 hours before the trial ends to avoid being charged.
How does voice journaling work?
Tap the microphone icon when starting a new entry and speak naturally. Yutova accurately transcribes your speech into written text and generates reflections just like a written entry.
How are reflections generated?
When you finish writing or speaking, Yutova analyzes your entry to surface thoughtful observations, questions, and themes—without diagnosing, judging, or telling you what to do.
What are Memory Threads and how do they work?
Memory Threads quietly connect recurring themes across multiple entries over weeks and months. When an emotional pattern resurfaces, Yutova highlights the connection so you can observe your growth over time.
Can I edit or delete previous entries?
Yes. Open any past entry in your Journal timeline and tap the options menu to edit your text or delete the entry permanently.
Are my journal entries used to train AI models?
No. Your journal entries and voice recordings are processed strictly to create reflections and insights for your personal account. They are never used to train public or foundational AI models.
Can I delete my account and all associated data?
Yes. Yutova gives you complete control over your data. You can permanently delete your account and all associated journal entries, reflections, and insights from within app Settings.
How is my personal information protected?
Your entries are encrypted in transit and at rest. We enforce strict access controls and never sell or monetize your personal data. Read our full Privacy Policy for more details.
Can I export or download my entries?
Yes. You can export your full journal history anytime in standardized format directly from Settings > Export as PDF.
The app is crashing or freezing. What should I do?
First, verify you are running the latest version from the App Store. Force close the app and reopen it. If the problem persists, restart your device or reinstall Yutova.
My microphone isn't working for voice journaling.
Check that Yutova has microphone permissions enabled in your iPhone Settings > Privacy & Security > Microphone > Yutova.
My entries are not syncing across devices.
Make sure you have an active internet connection and that you are logged in to the exact same Yutova account on both devices.
How do I submit a bug report?
Send an email to help@yutova.com including your device model, iOS version, and a brief description of the issue.
Is Yutova therapy or medical care?
No. Yutova is a personal self-reflection and journaling companion. It is not a therapist, medical provider, or crisis counseling service.
Is Yutova coming to Android?
Yes! An Android version is in active development.
How can I suggest a feature or give feedback?
We love hearing from our community. Send your ideas directly to help@yutova.com or DM us on Instagram @she_thinksloud.
STILL NEED A HAND?
We're here.
Send us a message with what's happening and we'll do our best to help. If you're reporting a technical issue, including your device and iOS version can help us find the problem faster.
We'll get back to you as soon as we can.
Yutova is a self-reflection tool.
Yutova isn't a therapist, medical service, or replacement for professional mental health care. If you need urgent or professional support, please contact an appropriate healthcare professional or emergency service in your area.